Helium 10 Refund Genie is primarily used to help Amazon sellers recoup lost revenue from lost or damaged inventory. When inventory is lost or damaged in the FBA warehouse, Amazon is supposed to issue a refund or replacement to the seller. However, sometimes these refunds are not issued or are issued incorrectly. Refund Genie automatically identifies these errors and claims the appropriate refund on behalf of the seller.
Helium 10 Refund Genie offers a range of features designed to help Amazon sellers automatically identify and claim refunds for lost or damaged inventory. Below, we have highlighted some of the key features of Helium 10 Refund Genie.
Automated Refund Identification
Refund Genie automatically identifies lost or damaged inventory that is eligible for a refund. The tool searches through a seller’s Amazon account and identifies any lost or damaged inventory that has not been refunded or has been refunded incorrectly.
Once Refund Genie has identified eligible refunds, it automatically submits the claims on behalf of the seller. This saves sellers time and ensures that they receive all eligible refunds.
Refund Genie provides detailed reports on refunded and non-refunded inventory. These reports include information such as the ASIN, the quantity of lost or damaged inventory, the date the inventory was lost or damaged, and the refund amount.